Frequently asked questions
What day and times is Housing Stability staff able to assist?
The staff are generally available by phone and e-mail Monday through Friday from 9 a.m.—5 p.m.
How do I contact Housing Stability at Neighborhood House?
The best way to contact us is through the Housing Stability number (651-789-2547). You can also send an email to housingstability@neighborhoodhousemn.org.
How do I apply for assistance through Neighborhood House?
Please complete the online application by clicking here. The online application is available on our website when we have the capacity to accept additional requests for help.
What can Neighborhood House Housing Stability Program help with?
Resources may be available to keep individuals and families in their current housing. Assistance may be available for eligible households who need help paying past due rent, rent deposit, and/or utilities.
Who is eligible for assistance through Neighborhood House?
To see if you qualify, staff will review your application and work with you and, if needed, your property manager or utility company to collect information about you and your household. Financial assistance is not guaranteed even if you qualify, as funding is limited and restrictions may apply.
- You live in Ramsey County
- Your household gross income is at or below 200% of the Federal Poverty Guidelines.
- You are homeless or at risk of losing your housing within 30 days.
How long does the process take and when will I have an answer on if I am eligible for service?
Application processing times vary. If your application meets baseline eligibility, you will be required to complete additional documentation and provide verifications as staff process your request. If there are delays providing information, it can impact the time it takes to process your request for help.
What documentation do I need for a Housing Assistance Application?
To start, you will need to complete an online application and provide proof of your housing crisis (past due rent, notice to evict, court summons, utility disconnection, lease, rent ledger, etc.).
Once approved for financial assistance, how long does it take for the funds to be received?
Once approved for financial assistance, you will receive a Letter of Guarantee. Financial assistance will be sent directly to your property manager or utility company within 10-14 days from the Letter of Guarantee.
Can I apply for assistance if I am receiving a housing subsidy?
Yes, you can apply for assistance through Neighborhood House if you are already receiving a housing subsidy. You may be eligible for assistance for the tenant-portion of the rent that you pay.
Can I apply for assistance if I’m getting help from another organization for my housing crisis?
No, you should not apply for help with multiple agencies. There are several providers in Ramsey County, and you cannot get help from multiple organizations for the same housing crisis. If staff learn that you are requesting duplicative assistance, your application will be denied.
What if I am having trouble submitting my application for housing assistance?
If you need technical assistance to complete the application, please call Housing Stability at (651-789-2547) to speak with a staff member.
What if I have received a summons to appear in Ramsey County Eviction or Housing Court?
If you have received a summons to appear in Ramsey County Eviction or Housing Court, you must attend your scheduled virtual court hearing. During the hearing, ask for "Financial Clinic Services" to be assessed for possible help.
