Family Centers at Neighborhood House
Our six Family Centers, located across St. Paul, serve as the central intake hub for our families. At each center, a Family Coach provides case management and education for households in need, referrals to community services, and government benefits enrollment. Trained as MNsure navigators, Family Coaches work with participants to identify any needs for support, discuss potential solutions, and create a plan for the future.
Services offered at our Family Centers
- Basic Needs (food shelves at certain locations, hygiene kits, items, diapers)
- Bridging (furniture referral with financial assistance in some cases)
- Health Insurance Coverage (MNsure)
- SSI/SSDI Outreach, Access, and Recovery (SOAR) (referral/access/applications)
- Parent Support Outreach Program (PSOP) (referral/access/applications, and short-term aid)
- Cultural Events (promoting events happening at NH)
- Site Coordinating (keep shelf stock, work with partners and school staff)
- Language support (Spanish, Karen, Burmese, Amharic, Tigrigna)
- Fresh Food Distribution and some in-house pantry items
Can we connect you with a service?
We are here for you every Monday through Friday from 9 am – 5 pm.
Family Center locations
Basic needs mission statement
To provide safe and non-judgmental support to empower families in building their strengths and creating opportunities for success.
Staff does this work by:
- Treating the whole person
- Believing in the family, sometimes taking a risk on them
- Building a relationship, trust, rapport by demonstrating respect, caring and empathy
- Participant-centered, self-determination approach. Participant knows best.
- Staff are extremely knowledgeable about community services and resources
- Meet the participant where they are at and begin there
- Provide culturally and language-specific service
- Advocate on behalf of participant when appropriate
