Frequently asked questions
What day and times is Housing Stability staff able to assist?
The staff are available by phone and email Monday through Friday from 9 a.m. to 5 p.m. We are not available on federal holidays or weekends.
How do I contact Housing Stability at Neighborhood House?
The best way to contact us is through the Housing Stability number (651-789-2547). You can also send an email to housingstability@neighborhoodhousemn.org. If you want to apply for financial assistance, complete the online application by clicking here.
How do I apply for assistance through Neighborhood House?
Please complete the online application by clicking here.
What can Neighborhood House Housing Stability Program help with?
When a family or individual faces a situation that puts them at risk for homelessness, Assistance may include emergency financial support, or other resources through the county or community partners.
• Rent payments
• Damage deposits
• Mortgage payments
• Utility payments
• Referrals to other resources in the community
• At Neighborhood House, we help with unique requests.
Who is eligible for assistance through Neighborhood House?
Please click on the tab at the top of the page "Housing Application Criteria" for full eligibility information.
How long does the process take and when will I have an answer on if I am eligible for service?
There is sometimes a high volume of housing assistance request, so it might take longer than expected to hear back from us. We will need proof of income and other documentation. We will also need some forms from the landlord or the property representative for your residence. The staff will determine the steps needed to resolve your housing needs. The process time depends on request for information and forms and on how fast these items are provided.
Once approved, how long does it take for the funds to be received?
Funds are usually received within 10-14 days from approval in check form. Property Representatives can also sign up for ACH payments through Bill.com for faster payment in electronic form. If the provider needs a guarantee letter regarding payment, we can provide this to the landlord or provider.
Can I apply for assistance if I am receiving a housing subsidy or assistance from another organization?
Yes, you can apply for assistance through Neighborhood House if you are already receiving a housing subsidy or assistance through another organization. The Housing Stability staff will determine if you are eligible for assistance and communicate if we are able to assist you.
What if I am having trouble submitting my application for housing assistance?
If you need technical assistance to complete the application, please call Housing Stability at 651-789-2547 to schedule an appointment with a Housing Stability staff member to assist you.
What if I have received a summons to appear in Ramsey County Eviction or Housing Court?
If you have received a summons to appear in Ramsey County Eviction or Housing Court, it is vital that you attend the virtual hearing. Once you are logged into the virtual hearing, you can request clinic services. There are providers in the clinic services area that you can talk to regarding financial, legal, or mitigation opportunities for you. Neighborhood House is one of the agencies that provide clinic services to tenants appearing in Eviction/Housing court.
